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Brother Wease at Radio 95.1 Interviews Dr. Frank LaMar
about Elmwood Dental, Hybridge and COVID-19.

Your Health & Safety

We're happy to announce that Elmwood Dental has taken all of the appropriate steps to reopen! Thank you so much for your support during this difficult time.

Re-opening in stages:
To help assist with the patient flow and to follow all of the guidelines we were provided, we will be re-opening our office in stages.

  • As of Tuesday, 6/2/2020, all of our doctors will be available to start scheduling appointments for all of their patients.
  • Starting, Monday, 6/8/2020, most of our hygiene staff will be available to start treating patients.

Please note that as a result of COVID-19, we have updated some of our daily procedures. You'll still receive the same great service from our dedicated team, however to ensure the safety of all our patients we've implemented the following changes:

We are extending our office hours over the summer months to help accommodate our patient's needs.

During Confirmation:

  • We will send you an email and text message a few days before your scheduled appointment. At this time, we require for you to confirm your appointment as we do need to make sure that none of your pertinent information has not changed (phone numbers, address, email address, and dental insurance information).
  • If we do not receive a confirmation from you, we will call you 1-2 business days before your scheduled appointment. To avoid an open chair fee, we do require you to complete a verbal confirmation or request to reschedule your appointment (at least 24 hours in advance).
  • We are requiring an updated copy of each patient's dental insurance card. Prior to your appointment, please email a photo of the front and back of your insurance card to patientcare@elmwooddental.com

When Checking In:

  • We will ask that you remain in your car when you arrive.
  • Please call our practice at 585-532-5804. Our receptionist will get you virtually checked in and then your provider will call you on your cell phone when they are ready to treat you. If you are deaf, please feel free to check in via text at 585-316-0635.
  • If our receptionist is on the other line, please leave a voicemail with your full name and best cell phone number for us to contact you at.
  • Our receptionist will then send you a text message with a link to complete our COVID-19 questionnaire. This can be done quickly from your car and submitted digitally! We cannot treat any patients without a completed and signed questionnaire.

When you arrive in the office:

We will ask that you leave your personal belongings (coats, purses, etc) in your car or hang them in the vestibule.

  • We are only allowing one patient per operatory. If you have a circumstantial situation that you need an additional family member in the room with you, please call our office in advance so that we can advise you of what protocols will need to be taken to make this safe for you, your family member and our staff.
  • We do require that all patients come into the practice with a mask. If you do not have one, that is OK, we will provide one for you at the front desk.
  • Due to the additional PPE that our staff is wearing to help protect our patients and themselves, we have made some modifications to the temperature in the office. Please feel free to come with a sweater if you feel you will be uncomfortable during your treatment.

Open Chair Fee:
Due to the high demand for doctor and hygiene appointments, please know that failing to provide 24 hours' notice to reschedule your appointment or failing to show for a visit will result in an open chair fee.

  • $45    Hygiene Open Chair Fee
  • $100  Doctor Open Chair Fee (per hour)

Again, thank you so much for your support. We're happy to continue serving you, and can't wait to see your smile!

Sincerely,

Your dental family at Elmwood Dental