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Your Health & Safety

Dear Valued Patient,

During this time of uncertainty surrounding the coronavirus we feel that our top priority should be the health and safety of our patients and staff. As health care professionals, it is up to us to make well-informed decisions about our patients and practice. With the guidance of the American Dental Association, we have decided to close the office to all non-emergent dental procedures at this time. We will be cancelling all non-emergent appointments until further notice.

Starting Thursday, March 19th, we will be open on Tuesdays and Thursdays to emergency only patients from 9am - 1pm. If you are having a dental emergency, we ask that you call 585-461-4350, select option 5 and leave a detailed message. We will get back to you as soon as possible to provide you with an available appointment.

Please be advised that due to limited staffing, an emergency appointment is for patients that are experiencing any of the following:

- Tooth pain that keeps them up at night (pain level of 8-10)
- Hot or cold sensitivity that causes severe pain
- Swelling of the face

The spread of COVID-19 will be determined by our collective actions now. We believe that by taking these extraordinary precautions, dentists can make a difference in helping to preserve the limited supply of personal protection equipment critical for emergency dental care and front line healthcare personnel responding to the pandemic.

We will continue to closely monitor the development of COVID-19. As new developments arise, we will make informed decisions that we will communicate to our patients and staff. We will continue to monitor the recommendations of the American Dental Association, and the CDC. In the meantime, our primary interest continues to be the safety of our employees and that of our patients.


Your Team at Elmwood Dental